Terms & Conditons
Term & Conditions
Product & Substitution Policy
Due to the seasonal and perishable nature of flowers, actual products may vary slightly from the photographs on our website.
- Product Variation: The color, shade, size, and bloom stage of flowers may vary depending on seasonal availability and supply batches.
- Substitution Policy: We reserve the right to substitute any flower, foliage, wrapping material, or vase with an item of equal or greater value, ensuring the overall style, color theme, and quality of the arrangement are maintained without prior notice.
- Flower Lifespan: Flowers are perishable goods. Once delivered, their lifespan depends heavily on the care and environmental conditions provided by the recipient.
Delivery Policy
- Accuracy of Information: It is the buyer’s responsibility to provide accurate and complete delivery details (including recipient name, full address, and contact number). We are not liable for non-delivery or delays caused by incorrect or incomplete information.
- Unattended Delivery: If the recipient is unavailable at the time of delivery, our courier will attempt to contact the sender/recipient. If unreachable, we reserve the right to leave the flowers with a property management office (guardhouse/reception) or at the doorstep. We are not responsible for any damage or theft after the item is left.
- Re-delivery Fee: If a delivery fails due to reasons caused by the buyer or recipient (e.g., incorrect address, refusal to accept, or no accessible place to leave the items), a Re-delivery Fee will be charged to reschedule the delivery.
- Peak Season Deliveries: During major peak seasons (such as Valentine’s Day and Mother’s Day), specific time-slot deliveries cannot be guaranteed. Deliveries will be completed within our standard operating hours for that day.
Cancellation, Modification & Refunds
- Order Modifications: Any changes to the order details or delivery address must be requested at least [24/48] hours before the scheduled delivery date.
- Cancellations: Cancellations made [24/48] hours prior to the delivery date are eligible for a [full refund / store credit]. Cancellations made after this period will not be refunded as raw materials would have already been prepared.
- Complaints & Defective Products: Due to the perishable nature of flowers, any complaints regarding product quality must be submitted via email or WhatsApp within [2 to 24] hours of receipt. High-resolution photos showing the condition of the flowers must be provided as proof. Requests made after this timeframe will not be entertained.
Pricing & Payment
Price Changes: Prices are subject to change without notice. Flower prices typically fluctuate significantly during peak seasons (e.g., Valentine’s Day), and the price at the time of checkout is final.
